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Save huge on your next bicycle tune up.  The New Bike Feel bicycle overhaul is 50% off until Feb 15th.

Policies and Shipping

100% SATISFACTION GUARANTEE

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, we are happy to make it right.  Please read "Returns" below for more information.

Returns - 7 day money back and 30 day store credit

  • Unopened items with original tags

  • Bike has to be in like new condition

  • We will cover all return shipping costs.

Restocking Fee

All item returns outside our normal return window will be subject to a 25% restocking fee as long as they are in like new condition.


Layaways - 30 Day Layaways

  • At Berkshire Bike and Board we are happy to hold items in our customers' layaway for a full 30 days with a 20% deposit.  

  • After this time, the customer will be called and emailed that their layaway holding period is over.  At that time the items will be taken out of their layaway and put back on the sales floor.  The deposit will be kept on the customer's account to be refunded at any time.


Consignment - We don’t do it.


Trade-In Bikes

  • We will take your bike on a trade-in as a credit towards a new bicycle.  

  • We use Bicycle Blue Book as a starting point for what we will offer you for the bike.


One Year Free Tuneups

  • All new bikes come with one free year of basic bicycle tune ups.  

  • This covers the cost of the labor for the basic tune, but doesn’t cover parts and / or additional service.


Shipping

Order Amount Ground ShippingStore Pickup* 
Up to $100.00 $15.00 FREE 
Over $100FREE  FREE 
Oversize itemsShipping will be calculatedFREE 

  • We are happy to box and ship your bicycle.  We charge $100 to get your bicycle disassembled and packaged in a cardboard box.  Once the bike is packaged we will send you the dimensions and weight of the box.  We ask that you then purchase shipping for your bicycle on either bikeflights.com or shipbikes.com and then email the label to our service department.  We will make sure your bike gets on the truck.

  • Website shipping rates are as listed

  • We will supply a shipping label for returns on all online purchases.

  • We ship online orders on Mondays, Wednesdays, and Fridays.  If the order is received before 11am EST on Monday, Wednesday or Friday it will ship that day.  Items on your order will be processed within one business day of being placed.

  • Please note that some items may be subject to additional shipping and handling charges because of size or weight.

  • Sorry, but we do not ship outside of the Continental U.S.

Backorders

  • We are happy to place items onto a backorder list for a 20% refundable deposit.

  • We cannot guarantee backorder item ETA’s and we do ask that if you find the item elsewhere to please call us so we can cancel the item before it ships.


Freight charges

  • Service Parts surcharge

  • We partner with QBP, J&B, and Shimano for all of our standard service parts.  For any items needed to fix your bike out of this network we will pass the freight charge onto the customer.


Used Bikes

  • All used bikes are sold “AS IS” without warranty.  They do get a full service before being put out for sale. Regular return policy applies.

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

PRICES AND INFORMATION

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us.  Thank you!

Hey, I have some more questions.

Berkshire Bike and Board is a brick and mortar bike shop based in the beautiful Berkshires of Western Massachusetts.  We have 2 physical locations and our online shop.  Nothing compares to shopping our physical locations but our website does a pretty good job of conveying our shops vibe.  

If you are looking to chat with one of our sales professionals please follow one of these 2 avenues.  Please know this, if you place an order online, none of our floor sales professionals will have any details about your order UNLESS it is a fully processed in-store pick up order.  All messages and voicemails will be followed up with promptly, we appreciate your business.